At gosellbd.com, customer satisfaction is our priority. We want you to receive your products in the best condition. This Refund & Returns Policy explains the conditions for returning products and requesting refunds.
Return Eligibility
Customers may request a return if:
The product is damaged, defective, or incorrect
The received product is different from the ordered product
The product has a quality issue covered by our return policy
To be eligible for a return:
The return request must be made within [X] days of receiving the product
The product must be unused and in its original condition
Original packaging, tags, and accessories must be included (if applicable)
Product Inspection & Unboxing Requirements
Customers are requested to check the product carefully at the time of delivery in front of the delivery person.
If the product is damaged, broken, or incorrect, please refuse the delivery and return it immediately through the delivery person.
For any damage-related claims after receiving the product, customers must provide a clear unboxing video as proof. The video should show the package opening process from the beginning without interruption.
Claims for damaged products may not be accepted without a valid unboxing video or proper evidence.
Non-Returnable Items
Some products may not be eligible for return, including:
Products damaged due to customer misuse
Items without original packaging
Products that have been used or altered
Clearance or special offer items (if mentioned)
Return Process
To request a return:
Contact our customer support team
Provide your order details and reason for return
Share photos/videos if the product has an issue
Wait for return approval before sending the product back
After approval, we will provide further instructions.
Refund Policy
Once we receive and inspect the returned product, we will notify you about the refund status.
If approved:
Refunds will be processed through the available payment method
Processing time may vary depending on the payment provider
Shipping charges may not be refundable unless the return is caused by our mistake.
Damaged or Wrong Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
We may request photos or videos to verify the issue and provide a suitable solution.
Order Cancellation
Orders may be canceled before the product is shipped. Once an order has been shipped, cancellation may not be possible.
Exchange Policy
Product exchanges may be available depending on product condition and stock availability.
Contact Us
For return, refund, or exchange requests, please contact us:
Website: gosellbd.com
Email: support@gosellbd.com
Last Updated: June 2026
